Refund Policy

1. General Policy

Localer offers a 30-day money-back guarantee for new hosting accounts. If you are not satisfied with our services within the first 30 days, you may request a full refund.

2. Eligibility

To be eligible for a refund:

• The request must be made within 30 days of initial purchase
• The account must not have violated our Terms of Service or AUP
• Domain name registrations and SSL certificates are non-refundable
• Dedicated server deployments are non-refundable after provisioning

3. How to Request a Refund

To request a refund:

• Submit a support ticket through our client portal
• Include your account details and reason for the refund
• Allow 5-10 business days for processing

4. Refund Processing

Refunds are processed to the original payment method. Processing time depends on your payment provider and may take 5-10 business days to appear on your statement.

5. Cancellation

You may cancel your services at any time through the client portal. Cancellation will take effect at the end of the current billing cycle. No partial refunds are provided for mid-cycle cancellations unless covered by the 30-day guarantee.

6. Exceptions

The following are not eligible for refunds:

• Setup fees
• Domain transfers
• SSL certificate purchases
• Software license fees
• Third-party service fees

7. Contact

For refund inquiries, please contact us through our client portal or website.